These Terms and Conditions govern your purchase of flowers and related products from Crofton Park Florist through our online store. For flower delivery in Crofton Park and surrounding areas, these terms apply to all customers placing orders via our website. By using our online platform, you agree to these Terms and Conditions. Please read them carefully before placing any order.
1.1 Placing Your Order
To place an order with Crofton Park Florist for online flower delivery in Crofton Park or the surrounding areas, you must select the flowers or arrangements you wish to purchase and follow the online checkout process. You are responsible for ensuring all information entered, including recipient address, delivery date, and contact details, is accurate and complete.
1.2 Order Confirmation
Once you have completed your purchase, you will receive an order confirmation via our website. This confirmation acknowledges receipt of your order but does not constitute acceptance. Our acceptance of your order, and the creation of a binding contract, occurs only when we dispatch the items to your nominated delivery address.
1.3 Deliveries
We endeavour to deliver flowers on your chosen date to addresses within Crofton Park and nearby areas. Same-day delivery may be available for orders placed before our specified cut-off times, subject to product availability and during regular business hours. For certain addresses or during peak periods, delivery times may vary or be subject to additional restrictions.
1.4 Non-acceptance of Orders
In some circumstances, Crofton Park Florist may be unable to accept your order. Reasons for non-acceptance may include, but are not limited to: unavailability of specific products, inability to authorise payment, or an error in the price or product description. Should this occur, we will inform you promptly, and any payments made will be refunded.
2.1 Payment Methods
We accept payments through various secure online options as displayed at checkout. These may include debit cards, credit cards, and other digital payment services. Payment is required in full at the time of order placement. We do not offer credit or deferred payment terms for online flower deliveries.
2.2 Pricing and VAT
All prices displayed on our website for products and delivery include VAT where applicable, but may be subject to additional delivery fees depending on location. The total price, including delivery, will be displayed at checkout before you confirm your order. Prices shown are subject to change without notice, but once you have completed your order, the price will not change.
2.3 Payment Security
Your online payment information is processed via secure encrypted channels. Please ensure you keep your payment credentials safe and do not share them with third parties. Crofton Park Florist does not store full payment card details on its systems.
3.1 Cancellations by You
Should you wish to cancel your order, you must notify us as soon as possible. You may cancel or amend your order up to 24 hours prior to the scheduled delivery date. Due to the perishable nature of flowers and the preparation involved, cancellations after this point may not be possible. Requests are assessed on a case-by-case basis and at our discretion.
3.2 Amendments to Orders
Alterations to order details, such as delivery address or message card, can generally be accommodated if requested more than 24 hours before the intended delivery date. For changes after this period, we cannot guarantee adjustments but will do our best to assist.
3.3 Cancellation by Us
In rare circumstances, Crofton Park Florist may need to cancel your order, for example due to product unavailability or delivery constraints. In such cases, we will inform you promptly and offer a full refund or alternative arrangement, depending on your preference.
3.4 Refunds Policy
Should you receive flowers or products that are faulty, damaged, or significantly not as described, please contact us on the day of delivery, providing a description of the issue and, if possible, a photo of the product received. We will investigate and may offer a replacement, alternative arrangement, or, at our discretion, a full or partial refund. Refunds are issued using the same payment method as the initial transaction.
3.5 Exclusions
Due to the fresh and perishable nature of flowers, general complaints or dissatisfaction with longevity must be reported within 24 hours of delivery. Any issues reported after this timeframe may not be eligible for refund or replacement.
4.1 Service Area
Our online flower delivery service is available to addresses in Crofton Park and the surrounding areas. Certain locations may be excluded or incur an additional charge; you will be notified of any restrictions or additional fees during checkout.
4.2 Delivery Times
While we strive to deliver at the requested time and date, deliveries are made during regular business hours. Specific times cannot be guaranteed. Holiday periods and events may impact delivery schedules.
4.3 Delivery Instructions
Should you wish to provide specific delivery instructions (e.g., leave with neighbour), please include these at the time of order. Crofton Park Florist cannot be held responsible for issues arising from incomplete or incorrect delivery information supplied by the customer.
4.4 Delays and Non-Delivery
We will always attempt to deliver as scheduled, but occasionally, factors such as extreme weather or unforeseen circumstances may result in late or non-delivery. In such cases, we will contact you to arrange a suitable resolution, which may include re-delivery or refund. Our liability for non-delivery is limited to the price paid for the relevant goods and delivery service.
5.1 Product Availability
Due to seasonal variation and supply limitations, certain flower varieties may occasionally be unavailable. We reserve the right to substitute flowers, foliage, or packaging with similar items of equal or greater value, matching the style and colour of your selected arrangement as closely as feasible.
5.2 Quality Standards
We take pride in the quality and freshness of our flowers. Products are prepared as close as possible to delivery. Some blooms may be delivered in bud form to ensure longevity. Images shown on our website are for illustrative purposes only; actual arrangements may vary.
6.1 Limits of Liability
Crofton Park Florist is not liable for any indirect, special, or consequential loss, or loss of profits arising from use of our website or products. Our total liability for any claim arising under these Terms and Conditions, including for late or failed deliveries, is strictly limited to the sum paid for the relevant order.
6.2 Personal Information
Your privacy is important to us. Any personal information collected during order processing is handled in accordance with applicable data protection legislation. We use your details solely to fulfil your order and provide customer support.
6.3 Events Beyond Our Control
We cannot be held responsible for failures or delays caused by events outside our reasonable control, including but not limited to acts of God, strikes, or supply chain disruptions.
7.1 Accurate Information
You are responsible for ensuring that all information provided to Crofton Park Florist is accurate and complete. Failure to provide correct delivery details may result in a failed delivery, for which we cannot be held responsible.
7.2 Intended Use
Our online flower delivery Crofton Park service is offered to consumers for personal use only. Commercial resale or distribution is not permitted unless expressly agreed in writing.
All content on our website, including images, product descriptions, and designs, are the intellectual property of Crofton Park Florist or licensed third parties. Use of our website for any purpose other than ordering products is prohibited without our written consent.
We reserve the right to modify these Terms and Conditions at any time. Changes will take effect immediately upon posting on the website and will apply to all orders placed thereafter. Please review these terms prior to each purchase.
These Terms & Conditions, and any dispute or claim arising out of or in connection with them or their subject matter, are governed by and construed under the laws of England and Wales. Both parties agree to submit to the exclusive jurisdiction of the English courts.
If you have questions about these Terms and Conditions or are dissatisfied with any aspect of your order, please contact us using the appropriate form or details on our website. We value feedback and will address concerns as promptly as possible.
Note: These terms specifically apply to all customers using our online flower delivery service throughout Crofton Park and the surrounding areas.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Crofton Park, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Crofton Park.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
