As a proud and trusted local Crofton Park florist, we are dedicated to delivering only the freshest flowers to homes and businesses throughout the community. Your satisfaction is our highest priority, and we back every bouquet and arrangement with our signature Fresh Flowers Guarantee. We understand that every order represents a special moment, and we are committed to ensuring your experience is a positive one, from doorstep delivery to the lasting enjoyment of your flowers.
We take great care in packaging and transporting every order. However, in the rare event that your flowers arrive damaged, please notify us within 24 hours of delivery. Crisp, beautiful blooms are our standard, and we will work swiftly to resolve any issues. When reporting a damaged-on-arrival order, please provide a clear description and photographs of the damage to help us assess and address the situation accurately.
Your arrangement should embody freshness and vitality. We guarantee our flowers will remain fresh for a minimum of five days from the date of delivery, provided they are cared for in accordance with our instructions. If, despite proper care, your flowers wilt or decline in quality within this freshness window, please contact us as soon as possible so we can make it right. We are happy to advise on care tips and will assess any quality concerns promptly.
Your trust means everything to us. If your order falls short of our Fresh Flowers Guarantee or arrives damaged, we offer two flexible options:
Our policy ensures you never pay for flowers that don't meet your expectations. Eligibility for replacement or refund is subject to timely notification (within 24 hours for damages, or within the five-day freshness window for quality concerns) and may require supporting evidence such as photographs. Our team will assess each case individually and work with you to provide a satisfactory solution.
We value your feedback and take all complaints seriously, using them as an opportunity to improve our service. To raise a complaint, please reach out to us with the details of your issue, including your order number and a description of your experience. We aim to acknowledge all complaints within one working day and to resolve them promptly. Your concerns will be investigated thoroughly, and we will keep you updated throughout the process until a fair resolution is achieved.
As an independent florist serving Crofton Park and nearby communities, we take pride in our reputation for quality and reliability. Thank you for choosing us to brighten your homes, events, and businesses with our fresh flower arrangements. We are always here to ensure your experience is as delightful as our flowers.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
